webmaster outsourcing

The Challenge

The webmaster at a growing firm left with critical knowledge during an important project and on short notice. Faced with partially completed applications and a list of work requests requiring immediate attention, the firm was left with tough choices. They needed to find someone immediately who possessed a considerable breadth of web related expertise—web, programming, database, design. However, they also needed to take their time to find a good match for permanent employment.

The Solution

Simplexity provided immediate assistance from our production office. Time and materials support was provided to the firm for the few months it took to hire a replacement webmaster. Search and purchasing applications were fixed, navigation problems were identified and new content was updated on a regular basis. Applications were reprogrammed so that less skilled administrators could manage them once re-implemented.

Lessons Learned

Leaving your web site unmanaged for any period of time is unwise. You never know who is forming an opinion about your firm based on the accuracy and usability of your web site. People who are disappointed may never come back.

It takes both broad and specific skills to manage complex web sites, and you should evaluate carefully the difference between hiring entry level designers and a highly skilled multi-disciplinary team. If you only have the budget for entry-level staff, make sure your administrative and content management interfaces are architected for their skill levels.

For more information about how Simplexity can help you today, please email or call Eric Hughes at 510/763.4488.

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